KN-R    Complaints  (Cf. BDA-R-2)                                                                         KN-R

 

Complaints or concerns may be introduced at any level, but for the most adequate response, issues introduced at a level higher than the source of the concern will be re-directed to the most appropriate level.  If not satisfactorily resolved there and the complainant wishes to pursue the issue, the following steps for resolution will be followed:

 

Step 1:       Review the issue with the staff member involved.  If not satisfactorily resolved, advance to Step 2.

Step 2:       Review the issue with immediate supervisor of staff member.  If not satisfactorily      resolved, advance to Step 3.

Step 3:       Review the issue with the appropriate director or the deputy superintendent of schools.  If not satisfactorily resolved, advance to Step 4.

Step 4:       Review the issue with the superintendent.  If not satisfactorily resolved, advance to Step 5.

Step 5:       Contact the board of education in written form addressed to Walled Lake Schools, 850 Ladd Road, Building D, Walled Lake, Michigan  48390.

  

If Steps 1-4 have been followed, the superintendent shall advise the board of unresolved complaints or concerns along with appropriate background information.

 

The complainant will have access to the services of an advocate/mediator upon request directed to the director of community relations and marketing.

 

 

 

7/1/93, 10/6/11